We will collect and store personal information including contact details of our customers and their employees so that we can provide our Services in accordance with our contract with you. For those customers who pay to subscribe for the services, we will also retain that information and any information relating to the contract between us for a period of seven years following completion or termination of the contract(s) between us so that we can review our performance if any complaints or issues arise after completion or termination of the contract. For those customers that sign up for a free trial, but do not pay for a subscription, we will retain your personal information and any information relating to the trial for a period of seven years following completion of the trial and will only retain your information for a longer period where we consider we have a legitimate interest to do so.
We will also collect and store personal information about employees of the customer for whom we are providing IT support services. This information may include email addresses, user names and passwords for the IT systems which we support. We are processing this information on behalf of your employer (our customer) in order to provide them with the Services. You should therefore contact your employer for further information about how we process your information on their behalf.
In the course of providing you with the Salpo CRM platform, we may sometimes have incidental access to data that is located on this system. This data may contain information about you, your organisation’s employees, clients/customers, partners, or suppliers. We are accessing this information on behalf of our customer in order to provide them with our services. The customer is the data controller in respect of this data and you should therefore contact the customer (your employer) for further information about how we process this data on their behalf.
Unless you request us not to do so, we may also contact you on an individual basis in relation to additional features and add-ons to the software system, as well as new releases and updates. We may also contact you about similar services which we offer. We will only do this if we believe that it is in our legitimate interests to keep you informed of our products and services and if we believe that you would reasonably expect us to contact you in this way. We will not send you general marketing information as part of a group e-mailing campaign unless you have consented to being contacted in this way.
Unless you request us not to, we may be required to share your information with our specialised subsidiaries, located outside of the European Economic Area. We will only share your information with these subsidiaries where it is necessary to provide the services under our contract.